Privacy Policy

Last updated: January 2024

Luminex Wave ("we", "us", "our") is committed to protecting your privacy. This policy explains how we collect, use, and safeguard your personal information when you use our website and services.

Information We Collect

Information You Provide

When you engage with our services or contact us, we may collect:

• Contact details including name, email address, and postal address
• Financial information relevant to the services you request
• Employment and income details for financial planning purposes
• Identification documents required for regulatory compliance
• Records of our communications and meetings

Information Collected Automatically

When you visit our website, we may automatically collect:

• Technical information such as IP address and browser type
• Information about your visit including pages viewed and time spent
• Cookie data as described in our Cookies Policy

How We Use Your Information

We use personal information to:

• Provide the financial services you have requested
• Communicate with you about your enquiries and our services
• Comply with legal and regulatory obligations
• Improve our website and services
• Send you information about services that may interest you, where you have consented

Legal Basis for Processing

We process your personal data on the following grounds:

• Contract: Processing necessary to provide services you have engaged us for
• Legal obligation: Processing required by law, including financial regulations
• Legitimate interests: Processing for our business interests where these do not override your rights
• Consent: Where you have given explicit consent for specific processing

Data Sharing

We do not sell your personal information. We may share data with:

• Service providers who assist our business operations under strict confidentiality agreements
• Financial institutions and product providers when arranging services on your behalf
• Regulatory bodies and law enforcement where legally required
• Professional advisers acting on our behalf

Data Security

We implement appropriate technical and organisational measures to protect your personal information. This includes encrypted data transmission, secure storage systems, access controls, and regular security assessments. While we take all reasonable precautions, no method of transmission over the internet is completely secure.

Data Retention

We retain personal information for as long as necessary to fulfil the purposes for which it was collected. For financial advice records, we are required to keep information for a minimum of six years after the end of our relationship with you, as mandated by regulatory requirements.

Your Rights

Under data protection law, you have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request erasure of your information in certain circumstances
• Object to processing of your information
• Request restriction of processing
• Data portability in certain circumstances
• Withdraw consent where processing is based on consent

International Transfers

Your personal information is primarily processed within the United Kingdom. If any data is transferred outside the UK, we ensure appropriate safeguards are in place to protect your information in accordance with applicable law.

Changes to This Policy

We may update this privacy policy periodically. Material changes will be communicated through our website or directly where appropriate. We encourage you to review this policy regularly.

Contact Us

For questions about this privacy policy or to exercise your rights, please contact:

Data Protection Officer
Luminex Wave
47 Queens Road
Clifton, Bristol
BS8 1QQ

Email: [email protected]

Complaints

If you are not satisfied with how we handle your personal information, you have the right to complain to the Information Commissioner's Office (ICO), the UK supervisory authority for data protection issues.