Our Story

What began in 2009 as a small consultancy has grown into one of Bristol's trusted names in personal and business financial management. The founding vision was straightforward: provide honest, accessible financial guidance without the stuffiness often associated with the industry.

The early years were spent building relationships one client at a time. Word spread through referrals—neighbours telling neighbours, colleagues recommending colleagues. This organic growth shaped our culture. We've never been interested in aggressive expansion or impersonal service. Instead, we've focused on doing right by the people who trust us with their financial futures.

Today, while our client base has expanded considerably, we maintain the same personal approach that defined our beginnings. Every client has direct access to their adviser. Every question receives a thoughtful response. Every financial plan reflects the individual circumstances of the person it's created for.

Company Milestones

2009

Foundation

Opened our first office in Clifton with three founding members and a commitment to client-focused service.

2012

Business Services Launch

Expanded our offerings to include small business financial management, responding to client requests for commercial guidance.

2015

1,000 Client Milestone

Reached a significant milestone while maintaining our commitment to personalised attention for every client.

2018

Office Expansion

Moved to larger premises on Queens Road to accommodate our growing team and provide better meeting facilities.

2021

Digital Transformation

Launched our client portal, enabling secure document sharing and virtual consultations alongside traditional meetings.

2024

Continued Growth

Serving over 2,400 clients across Bristol and the surrounding areas with a team of dedicated professionals.

Our Philosophy

Empathy First

Financial decisions are often tied to life's biggest moments—buying a home, planning for a child's education, preparing for retirement. We approach every conversation with sensitivity to what these decisions mean to you personally.

Excellence in Practice

Good enough is not our standard. We invest in continuous professional development, stay current with regulatory changes, and regularly review our processes to ensure we're delivering the best possible service.

Broader Perspective

Your finances don't exist in isolation. Economic trends, tax legislation, market conditions—we monitor all factors that might affect your financial position and proactively communicate relevant developments.

Leadership Team

EP

Eleanor Pemberton

Managing Director

With over twenty years in financial services, Eleanor founded Luminex Wave to bring a more human approach to financial guidance. She oversees strategic direction and maintains relationships with long-standing clients.

RK

Richard Kirkwood

Head of Investment Strategy

Richard brings analytical rigour to investment planning. His background in institutional investment helps clients understand complex markets in straightforward terms.

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Anita Patel

Director of Client Services

Anita ensures every client interaction meets our standards. She leads our client relations team and manages the onboarding process for new clients.

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David Morrison

Business Finance Lead

David specialises in helping small and medium businesses navigate financial challenges. His practical experience running businesses before entering advisory gives him unique insight.

What Guides Our Decisions

Client Interests First

When advising on products or strategies, your benefit is our primary consideration. We recommend what's right for you, not what generates the highest fees.

Open Communication

No financial jargon without explanation. No hidden fees. No surprises. We believe informed clients make better decisions.

Fair Value

Our fee structure is competitive and transparent. You know exactly what services you're receiving and what they cost before any commitment.

Long-Term Thinking

We build relationships that last decades. Our planning reflects this—focusing on sustainable strategies rather than short-term gains.

By the Numbers

15
Team Members
12
Professional Qualifications
8.7
Years Average Client Relationship
4.9
Client Satisfaction Rating

Professional Standards

We maintain the highest standards of professional conduct and regulatory compliance. Our practice is authorised and regulated by the Financial Conduct Authority, ensuring that our advice meets strict industry standards.

FCA authorised and regulated practice

Professional indemnity insurance coverage

Annual compliance reviews and audits

Ongoing professional development for all advisers

Secure data handling compliant with GDPR requirements

Let's Start a Conversation

Whether you're curious about our services or ready to begin, we'd be glad to hear from you. Get in touch to arrange a no-obligation consultation.

Contact Us